Though we take the utmost care and do pre-dispatch checks on all our orders, so that our customers do not have to face the inconvenience of returning our products, sometimes there can be instances where you may have to return something.
In cases like,
- The parcel reaches you in a damaged condition.
- Though unlikely, you have received the wrong item.
- You have accidentally placed an order for items you do not need.
Packet reaches you in damaged condition.
In case you have received a damaged packet, please take an unboxing video.
If the items in the pack are undamaged and usable, we request that you to use them.
In case the item packs are damaged as well and unusable, please share the unboxing video with us and we will ship a replacement to you.
Best way to contact us is to first call us: +91 8285643316 and update us on the situation.
And then share the video with us via WhatsApp: +918285643316.
In case you have face a problem contacting us on the above number, you can try one of our alternate numbers: +91 9210440671 & +91 8802744580
You have received the wrong item.
In case we have sent you a wrong item, please share the item picture on WhatsApp: +918285643316.
We will arrange a pickup and start a replacement.
You have accidentally placed an order for items you do not need.
In this case, we will issue a refund if you return the product/s to us in the original and unused condition at your expense.
For refund, please follow the following procedure.
Call us on +91 8285643316 and inform us of the item you want to return.
Send item front and back side pictures on WhatsApp +91 8285643316.
Send back the item on the following address
Shashi N Gautam
47D, Pocket 1,
Mayur Vihar Phase 1,
Once we receive the item/s in original and unused condition, we will issue the refund in 1 to 2 business days.
Last Updated: [02/11/2023]